FAQ'S
PRODUCT FAQ'S
1. How should I use the product?
Shake well before use. Wash the application areas and your hands with non-toxic soap before applying. Perform a patch test and wait 2 hours before further application.
2. How do I perform a patch test?
Apply a small amount of the solution to a clean area of skin and leave it for 2 hours. If no adverse reaction occurs, proceed with further application.
3. How do I apply the solutions?
Apply a thin layer of solution to clean skin using your hands, spray, a cotton ball, or gauze. Be sure to wash your hands after application.
4. What should I avoid while using the solutions?
Do not cover the treated area with coloured fabric. It’s recommended to wear organic white cotton or well-washed white conventional cotton. AVOID ALCOHOL CONSUMPTION.
5. Can I wash off the gel after application?
You can either leave the mixture on your skin or wash off the oily residue after 25 minutes with a baking soda solution (1 teaspoon of baking soda in 120ml of water).
6. How long is the product good for after opening?
The product expires either 6 or 12 months after opening, check on the label.
7. Where can I find more information?
For more information, please visit our website.
Delivery FAQs
1. What are your delivery options?
We offer 48hr tracked delivery, You can choose your preferred method during checkout.
2. How long does delivery take?
Standard delivery typically takes 48hrs.
3. How much does shipping cost?
The exact shipping fee will be calculated at checkout.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping times and costs vary based on the destination.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
6. What should I do if my delivery is delayed?
If your delivery is delayed, please contact our customer service team with your order number, and we will assist you in locating your package.
7. Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact our customer service team as soon as possible. Changes can only be made before the order has been shipped.
8. What happens if I'm not home to receive my delivery?
If you are not home, the delivery carrier will usually leave a notice with instructions on how to retrieve your package or schedule a redelivery.
9. Do you offer free shipping?
We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter for the latest offers.
10. Can I pick up my order from a store?
Currently, we do not offer in-store pickup options. All orders are shipped directly to your specified address.
11. What should I do if my package is damaged upon arrival?
If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will assist you in resolving the issue.
12. How do I return an item?
For return instructions, please contact our customer service team for assistance at, earthaorganics@gmail.com.